Shipping policy

Shipping Information

Shipping fees are applied per order. If you purchase more than one item in a single transaction, you will only be charged for shipping once.
Orders are processed once payment is confirmed and stock availability is verified. Orders placed and paid after 2:00 PM (Lisbon time) on Fridays will be processed on the next business day. If any of the ordered items are unavailable, or if additional information is required, SAHOCO will contact you via the email provided during registration. Therefore, it is important to keep your account information up to date.

Shipping to Portugal

Shipping within Portugal is free of charge.
Deliveries are made by CTT between 9:00 AM and 7:00 PM on business days, and do not include weekends or holidays.
Delivery takes 1–3 business days from the date of payment confirmation, provided the item(s) are available.
Please note: delivery times do not apply to the Azores and Madeira.

Shipping to EU Countries

Shipping fees outside Portugal are calculated at checkout, depending on the selected delivery country.
Orders will be delivered via CTT, DHL, or GLS within the timeframe indicated at checkout, starting from the payment confirmation date and subject to product availability.

Shipping to Non-EU Countries

Shipping fees outside Portugal are calculated at checkout, depending on the selected delivery country.
Orders will be delivered via DHL within the timeframe indicated at checkout, starting from the payment confirmation date and subject to product availability.
International orders may be subject to customs duties, import taxes, and other fees charged in the destination country. SAHOCO has no control over these charges and cannot estimate their value.

Important Note:

To receive your order, please ensure someone is available at the shipping address. SAHOCO does not offer scheduling services, so delivery will be made without prior contact from the courier.
During peak periods such as sales, Black Friday, Christmas, or stock shortages, delivery times may be delayed and cannot be guaranteed.