Warranty Policy

1. Legal Warranty

All products sold by SÉCULO XXI, LDA are covered by a 2-year legal warranty of conformity, as established by Portuguese and European consumer protection legislation.

2. Scope of Warranty

The warranty covers manufacturing and conformity defects that exist at the time of product delivery. It does not cover:

Normal wear and tear resulting from use
Damage caused by improper or negligent use
Alterations or repairs carried out by unauthorized third parties
Damage caused by improper washing (always check the care labels)

3. Warranty Period

The legal warranty is valid for 2 years from the date of product delivery.

4. How to Claim the Warranty

To claim the warranty, please contact us via:

Email: shop@sahoco.com
WhatsApp: +351 967715188 (text messages only)
Customer service hours: Weekdays, from 9:00 AM to 6:00 PM

Please include:

Order number
Detailed description of the defect
Photographs of the product and the defect
Proof of purchase

5. Resolution

Depending on the situation, we may offer:

Product repair
Replacement with an identical or equivalent product
Full refund (in specific cases)

6. Shipping Costs

In the event of a defect covered by the warranty, the shipping costs for returning the product will be covered by SÉCULO XXI, LDA.

7. Consumer Rights

This warranty does not affect your statutory rights as a consumer. For more information about your rights, please visit the Consumer Portal at www.consumidor.gov.pt