Contacts
Information about your order, exchanges, returns, and other questions: shop@sahoco.com. Business days from 9:00 AM to 6:00 PM. Contact us via WhatsApp. Information about your order: +351 967 715 188 (Call to national mobile networks) or click here. Number unavailable for phone calls. Information is sent strictly via text message. Business days from 9:00 AM to 6:00 PM.
Telephone
+351 967 715 188
+351 967 715 188
shop@sahoco.com
FAQs
What are the shipping times and costs?
The delivery time varies according to the location and the shipping method chosen. Typically, standard deliveries take between 2 to 3 business days, while express options arrive more quickly. Shipping costs are calculated at checkout and may vary depending on the delivery address and the order value.
Can I exchange or return an item? How does the process work?
Yes, we accept exchanges and returns within 14 days of receiving your order, provided that the items are in perfect condition, with tags attached and showing no signs of use. To start the process, simply contact our customer support or follow the instructions on our returns page.
How can I know what my ideal size is?
We provide a sizing guide on each product page to help you choose the right size. If you have any questions, you can also contact our customer service team for personalized assistance.
Are sold-out products available again?
Some items may be restocked depending on demand and stock availability. If you're interested in a sold-out product, we recommend signing up for the "Notify me when available" option or following us on social media to stay up-to-date on new restocks and releases.
