PRIVACY POLICY

PRIVACY POLICY


TYPES OF DATA COLLECTED

Among the types of Personal Data that the website www.sahoco.com collects, by itself or through third parties, there are: email, name, surname, Usage data, Cookie, telephone number, address, country, city, billing address and various types of data.

Full details of each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to collection of Data.

Personal Data may be freely provided by User or, in the case of Usage Data, collected automatically by using www.sahoco.com.

Unless otherwise specified, all Data requested by www.sahoco.com are required and failure to provide this Data may make it impossible for www.sahoco.com to provide your Services. In the event that www.sahoco.com states specifically that some Data is not mandatory, users are free to stop communicating this Data without any consequences for the availability or operation of the Service.

Users who have questions about which Personal Data are required are invited to contact the Owner.

Any use of cookies - or other tracking tools - by www.sahoco.com or the owners of third party services used by www.sahoco.com will serve the purpose of providing the Services requested by the User, in addition to the other purposes described in this document and Cookies Policy.

Users are responsible for any Third Party Personal Data that is obtained, published or shared through this Service (www.sahoco.com) and confirms that they have the authorization of those third parties to provide the Data to the Owner.


MODE AND LOCATION OF DATA PROCESSING

PROCESSING METHOD

The Owner shall take appropriate security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of the Data.

The Owner assumes the implementation of appropriate physical, electronic and management processes to safeguard and help prevent unauthorized access to personal information and to preserve the security of the Data. These processes take into account the sensitivity of the information we collect, process and store, and the current state of the technology. The Owner follows generally accepted industry standards for protecting personal information submitted, both during transmission and upon receipt, including the use of electronic safes and tokenization services from outside service providers. However, no method of transmission through the Internet or a mobile device or an online storage method can be considered 100% secure. Therefore, while the Owner may use commercially accepted means to protect personal information, he can not, however, guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy.

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The Owner assumes no responsibility for information that is disclosed as a result of transmission errors, unauthorized access by third parties or other causes beyond its direct control. The User is recommended responsible action in that it must also play an important role in the protection of your information. You shall not share your username, password, or other sensitive information about your account with anyone. If the Owner receives instructions with username and password, he will always assume that these instructions have been changed beforehand.Data processing is performed using computers and / or qualified IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessed by certain types of persons in charge, involved in the operation of www.sahoco.com (administration, sales, marketing, legal administration) or outside persons (such as outsourced technical service providers , hosting company, IT companies, communications agencies) appointed, where necessary, as Data Processors by the Owner. The updated list of these parts may be requested from the Owner at any time.


LEGAL BASIS FOR PROCESSING

The Owner may process Personal Data related to the User if one of the following applies:

  • Users have given their consent for one or more specific purposes; Note: According to some laws, the Owner may be allowed to process the Personal Data UNTIL THE User opts for this action (opt-out), without having to rely on consent or any other legal basis to follow. This, however, does not apply whenever the processing of Personal Data is subject to European data protection legislation;
  • The provision of the Data is necessary for the fulfillment of a contract with the User and / or any pre-contractual obligations of the User;
  • Processing is necessary for the fulfillment of a legal obligation to which the Owner is subject;
  • The processing is related to a task that is performed in the public interest or in the exercise of an official authorization in which the Owner is invested;
  • Processing is necessary for the purpose of legitimate interests pursued by the Owner or a third party;
In any case, the Owner will willingly cooperate to clarify the legal basis for processing, and in particular if the provision of Data is a mandatory requirement by law or contract, or a requirement to enter into a contract.


PLACE

The data is processed at the owners' headquarters, and at any other places where the parties involved with the processing are located.

Depending on the location of the User, the data transfers may involve the transfer of the User Data to another country other than yours. To find out more about the processing location of such transferred Data, users can check the section containing the details about the processing of Personal Data. 

Users also have the right to be informed about the legal basis for data transfers to countries outside the European Union or to any international organizations governed by public international law or formed by two or more countries, such as the UN, and the security measures taken by the Owner to protect your Data. 

If any such transfers occur, users may find out more by checking the relevant sections of this document or by asking the Owner using the information provided in the contacts section.


CONSERVATION PERIOD

Personal Data will be processed and stored for as long as it is necessary for the purposes for which it was collected.

 Therefore:

  •  Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be kept until such contract has been fully complied with;
  • Personal Data collected for purposes relating to the legitimate interests of the Owner shall be kept for as long as necessary to fulfill such purposes. Users may obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to keep the Personal Data for a longer period whenever the User has given his authorization for such processing, as long as such authorization has not been withdrawn. In addition, the Owner may be required to keep Personal Data for a longer period of time on all occasions when he is obliged to do so in order to comply with a legal obligation or pursuant to an order of an authority.

 

As soon as the storage period expires, the Personal Data will be erased. In this way, the right to access, the right to erase, the right to correct and the right to portability of the data can not be met after the expiration of the storage period.


THE PURPOSE OF PROCESSING

User Data is collected to enable the Owner to provide their Services, as well as for the following purposes: Access to third-party service accounts, Contact User, View external platform content, Traffic optimization and distribution, tags, Anti-spam protection, Remarketing and behavioral goal, Registration and authentication, contact management and messaging, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and others third parties, Thermal mapping and session recording, Payment processing, Transfer of data from outside the EU and Statistics.

 

Users may obtain further detailed information on such processing purposes and on the specific Personal Data used for each purpose in the respective sections of this document.



DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Personal Data is collected for the following purposes and using the following services:


MAILING LIST OR NEWSLETTERS (WWW.SAHOCO.COM)

By subscribing to the newsletter or marketing communications, the User's email address will be added to the contact list of those who can receive e-mail messages containing information of a commercial or promotional nature on www.sahoco.com. 

Your e-mail address may also be added to this list as a result of your subscription to this service (www.sahoco.com) or after making a purchase, with your consent.

Personal data collected: e-mail and full name.

  

CONTACT FORM (WWW.SAHOCO.COM)

By completing the contact form with your Data, users authorize www.sahoco.com to use these details to respond to requests for information, quotation or any other type of request as indicated by the title of the form.

Personal data collected: email, full name and telephone number. 

 

CANDIDATES FOR EMPLOYMENT (WWW.SAHOCO.COM)

If the information of the User is submitted through the Service www.sahoco.com at the time of an application to a position in the institution, the information will be used to consider this application. The Owner may retain such information indefinitely. This information may be shared with other companies to evaluate your qualifications for the position in question or other positions available, as well as third party operators hired to collect, maintain and review job application submissions.


STATISTICS

The services in this section enable the Owner to monitor and analyze web traffic and can be used to track User behavior.

 

  • GOOGLE ANALYTICS (GOOGLE INC.)

Google Analytics is an Internet analytics service provided by Google Inc. ("Google"). Google uses the collected data to track and review the use of this service (www.sahoco.com) to prepare activity reports and share them with other Google services.

Google may use the data you collect to contextualize and customize the ads in your own ad network.

Personal Data Collected: Cookie and Usage Data.

Place of Processing: USA - Privacy Policy - Opt Out. Privacy Shield Participant.


  • MANAGEMENT OF CONTACTS AND SUBMISSION OF MESSAGES

These types of services allow the management of the contact database of e-mail, telephone or other contact information for communication with the User.

These services may also be used to collect data regarding the date and time the User viewed the email. They may also be used to gather information about when the User interacted with the received e-mail, such as when the User selected the links included in the e-mail.

 

  • ALL IN MARKETING CLOUD (LOCAWEB SERVIÇOS DE INTERNET S.A.)

ALL IN is a platform for managing email addresses and sending service message provided by Locaweb Serviços de Internet S.A.

Personal data collected: name and e-mail.

Place of processing: BRA- Privacy Policy. .

 

  • ENVIOU (ENVIOU SERVIÇOS DE MARKETING LTDA-ME)

ENVIOU is a platform of automatic sending of payment reminders of service provided by Enviou Serviços de Marketing LTDA-ME.

Personal data collected: name and e-mail.

Place of origin: BRA - Privacy Policy


  • TAG MANAGEMENT

This type of service helps the Owner to manage the tags or scripts needed by www.sahoco.com in a centralized way. As a result, User Data flows through these services and there is a possibility of retention of this Data.

 

  • GOOGLE TAG MANAGER (GOOGLE LLC)

Google Tag Manager is a management service provided by Google LLC.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

 

  • INTERACTION WITH SOCIAL NETWORKS AND EXTERNAL PLATFORMS

This type of services allows interaction with social networks or with other external platforms, directly from the pages of this service (www.sahoco.com). The interaction and information obtained by www.sahoco.com are always subject to the User's privacy settings in each social network. If a service that allows social networking is installed, you can collect traffic data for the pages where the service is installed, even when users are not using it.

 

  • SHARETHIS (SHARETHIS INC.)

ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms, as well as shares the content of www.sahoco.com.

Depending on the configuration, this service may display widgets belonging to third parties, such as social network managers where the interactions are shared. In this case, the third parties that provide the widget will also be informed about the interactions and use of Usage Data on the pages where this service is installed.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy.


  • PROCESSING OF PAYMENTS

Payment Processing Services allows www.sahoco.com to process payments by credit card, bank transfer or other means. To ensure greater security, www.sahoco.com provides only the information necessary to execute the transaction with the financial intermediaries operating the transaction.

Some of these services may also enable the sending of timely messages to the User of www.sahoco.com such as invoices based on email and other notifications.

 

  • PAYPAL (PAYPAL INC.)

PayPal is a payment service provided by PayPal Inc., which allows users to make payments online.

Collected Personal Data: Various types of Data as specified in the service's privacy policy.

Place of processing: See the PayPal privacy policy - Privacy Policy.


  • ANTI-SPAM PROTECTION

This type of service analyzes the traffic of this service (www.sahoco.com), potentially containing Personal Data of the users, with the purpose of filtering the parts of the traffic, messages and contents that are recognized as SPAM.

 

  • GOOGLE RECAPTCHA (GOOGLE INC.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

Use of reCAPTCHA is subject to Google's privacy policy and terms of use.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.


  • REGISTRATION AND AUTHENTICATION

By registering or authenticating yourself, the User allows this service (www.sahoco.com) to identify you and give you access to dedicated services. Depending on what is described below, registration and authentication services may be provided by third parties. In such cases, www.sahoco.com may access some Data stored by these third party services, for registration or identification purposes.

 

The Owner uses the information we collect from the User and the User for various purposes, including:

  • Process and respond to your requests;
  • Understand the actions of users (Services visited, preferred features, usage patterns, etc.), improve the contents and characteristics of the Services provided (such as personalizing the contents to the observed interests), process and complete transactions and make special offers;
  • Manage the services available and diagnose technical problems;
  • Send communications at the request of the User and that are of interest to you;
  • Generate and review reports and do research based on usage and usage patterns of the Services;
  • Provide customer service;
  • Give information and warnings about the User's account;
  • Performance of obligations and defense of rights in any contracts entered into between the User and the 21st Century, lda, including payments and collections.


  • DIRECT REGISTRATION (WWW.SAHOCO.COM)

The User registers by completing the registration form and providing the Personal Data directly to www.sahoco.com.

Personal data collected: city, date of birth, e-mail, address, billing address, full name, telephone number, country.

  

  • TRANSFER OF DATA OUT OF THE EU

The Owner is authorized to transfer Personal Data collected within the EU to third countries (ie any country that is not part of the EU) only in accordance with a specific legal basis. Any such transfer of Data will be based on one of the legal bases described below. Users may question the Owner in order to know what legal basis applies to that particular service.

 

  • TRANSFER OF DATA TO THE AUTHORIZED ABROAD (WWW.SAHOCO.COM)

If this is the legal basis, users' Personal Data will be transferred from the EU to third countries only if the User has explicitly authorized the transfer after being informed of the possible risks due to the absence of a suitability decision and appropriate safeguards.

In such cases the Owner will inform the users correctly and obtain their explicit consent through the Service www.sahoco.com.

Personal data collected: various types of data.


  • VIEW CONTENT OF EXTERNAL PLATFORMS

This type of service allows the User to visualize and interact with content hosted on external platforms, directly from the pages of this service (www.sahoco.com) and to interact with it. If this type of service is installed, you can collect web traffic data for the pages where the service is installed, even when users are not using it.

 

  • GOOGLE FONTS (GOOGLE INC.)

Google Fonts is a kind face preview service provided by Google Inc. that allows www.sahoco.com to incorporate such content into your pages.

Personal Data collected: Usage data and various types of Data as specified in the service's privacy policy.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

 

  • GOOGLE MAPS WIDGET (GOOGLE INC.)

Google Maps is a mapping service provided by Google Inc. that allows www.sahoco.com to incorporate content of this type into its pages.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.


USER RIGHTS

Users may exercise certain rights in respect of their Data processed by the Owner.

In particular, users have the rights to do the following:

  • Withdraw your consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent for the processing of their Personal Data.
  • Object processing of your data. Users have the right to object to the processing of their Data if processing is performed on a legal basis other than that of their consent. Additional details are provided in the specific section below.
  • Access your data. Users have the right to know if their Data is being processed by the Owner, to obtain disclosures about certain aspects of their processing and to obtain a copy of the Data being processed.
  • Check and ask for rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.
  • Restrict the processing of your data. Users have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than storing them.
  • Have your Personal Data deleted or otherwise removed. Users have the right under certain circumstances to require the deletion of their Personal Information from the Owner.
  • Receive your Data and have it transferred to another controller. Users have the right to receive their Data in a structured format, used in a common way and able to be read by machines and, if technically feasible, to have them transmitted to another controller without any impediment. This determination is conditioned upon the Data being processed by automated means and that the processing is based on the consent of the User, a contract in which the User is a party, or pre-contractual obligations of the same agreement.
  • Register a complaint. Users have the right to complain to their competent Data Protection Authority.


DETAILS ABOUT PROCESSING OBJECT LAW

In cases where Personal Data is processed in the public interest, in the exercise of official authorization, in which the Owner is invested, or for purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason situation, in particular to justify the objection. 

Users should be aware, however, that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time, without giving any reasons. Users can refer to the respective sections of this document.

 

HOW TO EXERCISE THESE RIGHTS

Any requests to exercise user rights may be directed to the Owner through the contact details provided in this document. These requests can be exercised at no cost and will be attended by the Owner as soon as possible and in all cases in less than one month.